Directing Hotels

What Nobody Tells You Before You Sit in the General Manager’s Chair

Albert Barra

A practical and honest guide to hotel management based on real international hotel and resort leadership experience.

429 pagesPDF digital editionEnglishPersonal licence

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WHY THIS BOOK

Hotel leadership is learned in decisions, not in job descriptions.

Directing Hotels explores the realities behind the General Manager’s chair: leadership, people, operations, commercial performance, pressure, judgement and the countless decisions that determine whether a hotel merely functions or truly performs.

WHAT YOU WILL TAKE AWAY

Practical ideas you can use.

✓ What the General Manager’s role really demands
✓ How to lead teams when pressure is high
✓ How operations, revenue and guest experience interact
✓ How to read the hotel beyond KPIs
✓ How to make better decisions when there is no perfect answer

WHO IT IS FOR

Written for people who make hotels work.

✓ General Managers and Hotel Managers
✓ Department Heads and hospitality executives
✓ Owners and operators
✓ Professionals preparing for management roles
✓ Hospitality students and educators

ABOUT THE AUTHOR

Albert Barra

A hotelier by profession, Albert Barra has spent more than 25 years leading hotels and resorts across Europe, the United States and the Caribbean. His career combines hotel operations, strategy, marketing, distribution, leadership and executive education.

DIGITAL EDITION