Hotel General Manager: Requirements, Roles and Responsibilities
The role of the hotel general manager has changed dramatically in recent years. Today, it is increasingly focused on internal operations and leadership rather than direct guest interaction. Multitasking, organisational skills and practical problem-solving are essential qualities for effective hotel general managers.
There has been a visible and genuine shift in the hotel industry in recent years. A rare combination of circumstances, including but not limited to the financial crisis, has conspired to make today’s General Manager very different from their predecessors. While, in previous years, the role was primarily guest-facing, most of today’s General Managers’ responsibilities are carried out behind the scenes and behind closed doors.
In truth, the image many people hold of a General Manager as a super-hotelier working and directing from the lobby has become outdated. This somewhat romantic image comes from an era of simpler corporate structures than those of today.
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