Hotel Gift Vouchers That Sell Themselves: A New Way to Reach Guests Who Do Not Know You Yet

What your hotel can sell

• Specific experiences and packages. “Romantic getaway with dinner”, “Spa circuit for two”, “Tasting dinner with wine pairing”. The person giving the gift chooses something with a name and price; the recipient knows what to expect.
• Open-value voucher. For those who do not know what to give: the buyer chooses an amount (for example, €100, €250 or €500) and the recipient spends it however they wish.
• Premium complimentary vouchers. For that VIP guest, an employee’s birthday or compensation following an incident: a voucher with no visible price, personalised header and signature.

How it is sold: three entry points, one system

• Within the booking engine. Guests browsing rooms find the gift option within the same journey, under the same brand. See it in the live Demo hotel →
• As a dedicated store on the hotel website. It is embedded with a single line of code, and every hotel also has its own direct link to share on social media, in newsletters or campaigns.
• Using the hotel’s own payment gateway. Each property takes payment where it already does. HotelGEX is multi-property and does not require you to change payment providers.
• Through the Concierge, with no programming required. If a guest writes in the chat, “I want to give something to my parents for their anniversary”, the Concierge suggests the hotel’s actual products, with their prices, and takes them through to purchase. There is no need to draft responses: it reads the hotel’s configuration and updates itself automatically. Try it in the live demo →

A voucher designed to be given as a gift

• A polished PDF with the hotel logo, brand colours, editable terms and conditions, and a QR code.
• A printable version and a public link to forward via WhatsApp or email.
• The recipient receives the buyer’s personal message.

And fully under control

• At reception: the QR code is scanned, staff enter their PIN and redemption is recorded. For multi-session vouchers, the balance updates automatically (for example, 3 out of 10 used).
• Manual sales from the dashboard: for guests requesting one at the front desk, bespoke vouchers or complimentary vouchers. It can be issued as paid or pending payment, and cannot be redeemed until payment has been received.
• One single list: every issued, redeemed or pending voucher appears in the same place.

Getting started could not be simpler

1. Select which experiences or packages can be gifted and set their gift price.
2. Activate the store and set the minimum and maximum values for the open-value voucher.
3. Upload the logo and review the voucher copy.

Why it matters to the business

• New customers. Anyone buying a gift brings someone to the hotel who might never otherwise have chosen it.
• Cash in advance. Payment is collected today and redeemed later.
• Direct sales. Everything happens on your website, with your brand and your customer data, without intermediaries.
• Effortless seasonal peaks. Christmas, Valentine’s Day, Mother’s Day: the same system sells while the team looks after guests.
• Less work. No manually prepared documents, no bank transfers to reconcile and no balances in an Excel spreadsheet.

See HotelGEX in the live demo More about HotelGEX