Leadership and High-Performance Team Management
People, Experiences and Results in Today\\\'s Hospitality
Leadership and High-Performance Team Management is a practical reference for anyone who leads people in hospitality: general managers, department heads, supervisors and those preparing for their first leadership role. Drawing on more than 25 years managing hotels and resorts, Albert Barra explains how to turn a group of professionals into a team that delivers consistent guest experiences and solid business results, without losing the human side of the job.
One hotel. One relationship. One complete journey.
Leadership and High-Performance Team Management is a practical reference for anyone who leads people in hospitality: general managers, department heads, supervisors and those preparing for their first leadership role. Drawing on more than 25 years managing hotels and resorts, Albert Barra explains how to turn a group of professionals into a team that delivers consistent guest experiences and solid business results, without losing the human side of the job.
Practical ideas you can use.
Written for people who make hotels work.
- ✓ General Managers and hotel executives
- ✓ Owners and operators
- ✓ Customer Experience and operations leaders
- ✓ Commercial, CRM and digital teams
- ✓ Hospitality students, educators and consultants
Leadership and High-Performance Team Management
301 pages · PDF · Personalised individual licence

