When Your Hotel Team Burns Out
Albert BarraDecember 27, 2018 · 3 min read
Often, however, a lack of support, leadership or motivation from those at the top also has a great deal to do with it. It is important to recognise when you may be overloading your best professionals so that you can do everything in your power to protect them from burnout.
Set clear goals.
Define objectives for your team and then leave them alone unless there is a compelling reason for change. Allow people to do what they do best to achieve their goals and succeed, without shifting the goalposts or deadlines.Define roles and responsibilities very clearly.
Assigning well-defined roles and responsibilities is the first step towards accountability and excellence. Structure the team in such a way that no one ends up having to make up for what others fail to do. Be clear about responsibilities and expect excellence from everyone.Offer autonomy.
Guide them in their work and within the team, then let them shine and do their job. Giving people autonomy shows that you trust them, while micromanaging them shows that you do not.Eliminate mediocrity and toxic elements.
As important as it is to recognise talented individuals, it is equally important to remove those who work against the hotel’s overall interests, whatever the cost involved. Bear in mind that the cost will be higher every day, so acting now represents significant savings. Good professionals on your team are being harmed by what others fail to do. Expect everyone to pull their weight equally.Show appreciation
Everyone appreciates praise for their contributions and hard work. When you recognise your people and thank them for their great work, you energise them and motivate them to keep working hard and excelling at what they do. The best way to keep people filled with a positive attitude is to connect them with the work they do and help them understand its meaning and importance. Let them know how their work affects the bigger picture, and transform them by giving them a sense of purpose.This article ends here. The archive does not.
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