Lead Hospitality

Social Media and Tourism: How to Join the Conversation

THE IDEA

Discover how social communities can strengthen your hospitality business with practical advice for creating creative, shareable and lasting content—without being intrusive or anonymous. Foster a sense of belonging while respecting privacy.

I particularly liked the social approach to Communities, without overlooking the technological aspect, as well as the advice:
  • Create creative, viral and lasting content.
  • Guide the customer.
  • Identify names, business units and brands, avoiding anonymity or pseudonyms.
  • Foster a sense of belonging.
  • Avoid being intrusive and avoid spam.
  • Respect confidentiality and privacy policies.
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Lead Hospitality brings together 1200 English articles published since 2018: years of experiences, decisions and lessons you can keep exploring.

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01MAKE MOREProfitability, revenue and decisions that reach the bottom line. 02LEAD BETTERTeams, culture, talent and the conversations that matter. 03SELL BETTERPositioning, marketing, distribution and customers. 04CREATE EXPERIENCESService, loyalty and details guests remember. 05UNDERSTAND WHAT'S NEXTInnovation, AI and new ways of thinking about Hospitality. SURPRISE MEShow me something worth five minutes of my time.
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