When a Hotel Team Discovers What It Can Achieve

There are moments in a hotel’s life that do not appear in hospitality manuals, expert talks or conferences, or the grand theories of hotel strategies. They are moments that happen without warning and, when they do, allow you to see clearly just how far your team has truly come.

This week, we experienced one of those moments. For several intense days, we hosted the Spain women’s senior national football team, who had come to play their match against Iceland. They were demanding days, with tightly scheduled routines, precise logistics, and a level of coordination that leaves no room for improvisation.