Managing People Starts with Knowing Them
Effective people management begins with understanding each employee as an individual. By recognising different motivations, strengths and development needs, hospitality organisations can improve employee engagement, retention and performance while turning diversity into a strategic asset.
To begin with, I increasingly dislike the term “managing people”; it sounds far too impersonal, as though it objectified human beings. We need to start changing our language in order to change reality.
That said, let us get to the heart of the matter. I cannot manage—or rather, relate appropriately within the organisation to—someone I do not know. Every employee, every person is a world unto themselves, with their own preferences, motivations and weaknesses, and only when the organisation’s strategy involves understanding these differences will it be able to make the most of each of its members.
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