Lead Hospitality

Hotel Culture and Strategy: The Mistake of Trying to Change What We Do Not Understand

THE IDEA

Hotel culture is not defined by stated values, but by everyday routines. This article challenges the traditional approach and offers a practical way to align culture and strategy by addressing the level most hotels overlook: day-to-day organisational design.

There comes a point in the life of every hotel when the word culture appears.

People talk about values. Presentations are designed. Internal programmes are launched.

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