Distinguished Service is the defining hallmark of the finest hotel establishments. Outstanding service makes guests feel comfortable and ensures their experience is enjoyable. In other words, Remarkable Service entails a high level of care and comfort for guests. What are the attributes of Outstanding Service? Outstanding Service...

• Is welcoming, friendly and courteous.
• Requires being well informed
• Is efficient
• Is well timed
• Is flexible
• Is consistent
• Communicates effectively
• Inspires confidence
• Must exceed expectations

The truth is that a hotel has only one opportunity to make a good first impression on a guest when they walk through the door, and hotels that take quality seriously must recognise this.   When it comes to customer service, guests form judgements that can shape the entire experience within minutes of their arrival, so appropriate measures must be taken.

Outstanding Service is welcoming, friendly and courteous

A warm welcome reassures guests that they can relax and enjoy their experience. Likewise, a warm farewell makes guests feel valued and encourages them to return.

Outstanding Service requires being well informed

Guests often request information about specific matters. The team must not only know how to answer guests’ questions, but also anticipate what the guest truly wants to know.