The Five Senses of Hotel Management and Strategy

I have read an article by Suhaib F. Khilji that struck me for its simplicity. We all know that human beings have five senses: sight, taste, smell, touch and hearing. Some people say we have more, but that is not the point at hand. The truth is that lacking one of them makes life more difficult for a person or, at the very least, requires a period of adaptation and learning before they can overcome that limitation.