Hotel CRM
Your CRM Knows Too Much—and the Guest Is Starting to Notice
Hotel CRM can strengthen recognition and loyalty, but outdated, excessive or context-free guest data can turn personalization into discomfort. I examine where useful memory…
Ideas, knowledge and community for a better future in Hospitality.
BYAlbert BarraHospitality · Strategy · Leadership · Marketing
5 articles available in English.
Hotel CRM can strengthen recognition and loyalty, but outdated, excessive or context-free guest data can turn personalization into discomfort. I examine where useful memory…
A guest should not have to repeat the same request to Reception, Housekeeping, Maintenance or F&B. I examine the operational cost of repetition and…
For years, hospitality has focused on understanding what guests want and how they feel. But there is a less explored third dimension of guest…
Learn how to handle difficult hotel guests with empathy, effective communication and a well-trained team. Explore practical strategies for managing challenging situations and turning…
Defining the ideal guest is one of the most important strategic decisions in hospitality. This article presents a practical framework to identify the guest…