Employee Experience (EX)

Artificial Intelligence (AI)

The Revenue Manager Who Only Changes Prices Is Becoming Extinct

Artificial Intelligence will not eliminate Revenue Management, but it will reduce the value of professionals who limit themselves to producing forecasts, reviewing rates and…

Premium Publications

Management by Objectives: Perhaps a Model Worth Reconsidering

Management by Objectives (MBO) is a framework for defining and managing organisational goals. It can improve alignment and productivity, but poorly designed implementation may…

Recommended Publications

Handling Difficult Hotel Guests: A Challenge for Hospitality Staff

Learn how to handle difficult hotel guests with empathy, effective communication and a well-trained team. Explore practical strategies for managing challenging situations and turning…

Premium Publications

EX and CX as a Brand Strategy: The Consistency That Builds Hotel Value

Aligning employee experience (EX) and customer experience (CX) is not a luxury but an essential hotel brand strategy. When teams genuinely live the service…